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Delivery

The shipping cost is calculated at the checkout.

Combined shipping charges apply so when ordering several items you only pay one delivery charge making further savings.

All delivery charges as shown are to mainland UK only.

For deliveries to any other destination you will be quoted a price specific to your delivery address and only on acceptance by you of this amount will any order be processed.

All orders will be despatched within 24 hours from receipt of order unless otherwise stated.

Delivery may be by Royal Mail, Royal Mail signed for or specialist parcel delivery company, depending upon order size and value.

Missing/Delayed Deliveries

Courier:

If you do not receive delivery by the expected delivery date please get in touch immediately so the courier can be contacted as failed deliveries have to be reported within 7 days of us sending the goods.

In the unfortunate event your goods go missing then as soon as you inform us the courier will be contacted, once the courier confirms the goods are missing and it has been reported within the correct time frame a claim will be raised and the goods will then be resent to you.

If goods are disputed as delivered, this is where the courier says they have delivered and have a signature from the addressee for receipt of them but you are stating you have not had them then the courier will not raise a claim until they are satisfied the goods have not been delivered after an investigation has been carried out. Part of this investigation is to interview the delivery driver, unfortunately in this very rare situation the goods cannot be resent until the courier raises a claim.

Royal Mail:

If you do not receive delivery by the expected delivery date please get in touch immediately.

In the unfortunate event your goods go missing Royal Mail will only raise a claim after 15 working days have passed from the date of dispatch. During this period our hands are tied and we must simply wait, as “lost” packages are often redelivered or returned to sender during this time. Once this has passed then if the goods are still undelivered your order will be resent.

If goods are disputed as delivered, this is where Royal Mail say they have delivered and have a signature from the addressee for receipt of them but you are stating you have not had them then they will not raise a claim until they are satisfied the goods have not been delivered after an investigation has been carried out. Part of this investigation is to interview the Postman, unfortunately in this very rare situation the goods cannot be resent until the Royal Mail raises a claim.

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